Returns

Returns & Refunds

We want every order to be handled clearly, fairly and carefully.

1. General principle

If an issue occurs with an order, the customer should contact support as soon as possible. Each request is reviewed based on the order information, product type and situation.

2. Non-custom products

For non-custom products, consumers may generally withdraw within 14 days after receiving the order.

3. Personalized products

Products made according to customer specifications, including artworks based on a logo, photo, provided visual, name, text or specific request, cannot be returned for a simple change of mind.

This limitation does not apply in case of confirmed defect or error from our side.

4. Product received damaged

If a product arrives damaged, the customer must contact us as soon as possible and provide:

  • Order number
  • Photos of the product
  • Photos of the packaging
  • Short description of the issue

5. Return conditions

Returns must be confirmed by customer support before being sent back. The product must be clean, complete and returned preferably in its original packaging.

6. Return costs

Return costs may vary depending on the reason for return, product type and applicable law. In case of confirmed defect or error from our side, an appropriate solution will be offered.

7. Return review

After receipt, the product will be checked. If the return is accepted, the appropriate solution will be confirmed: replacement, repair, credit or refund.

8. Refund

Refunds are made through the original payment method whenever possible. Processing time may vary depending on the payment provider.

9. Refused returns

A product damaged through improper use, an incomplete product or a personalized product without defect may be refused.

10. Contact

For return requests: contact@marodeco.com

Buy with confidence

Order with peace of mind

Each artwork is carefully prepared, protected for shipping and supported until delivery.

Made with care

Each artwork is made to order for a clean, premium and lasting result.

Tracked delivery

Your artwork is protected, carefully packed and shipped with tracking.

Secure payment

Pay by card or PayPal, with protected data on every transaction.

Human support

A real team supports you before, during and after your order.

Simple answers

Everything you need to know

Quickly find the key answers before choosing your artwork.

Finish What is the difference between Premium and Plexiglass Deluxe?
Premium gives a clean, sharp and bright look. Plexiglass Deluxe adds more shine, more depth and a more high-end feel.
LED What is the difference between No LED, LED on image and ambient LED?
No LED: classic decorative look. LED on image: selected details light up. Ambient LED: a light halo appears around the artwork.
LED Is the light strong?
Yes, it is clearly visible, especially at night or in a dim room. It highlights the artwork without feeling aggressive.
Use Does the artwork light up the whole room?
No, it is decorative lighting. It creates a premium atmosphere around the artwork, but it does not replace a main lamp.
LED Can the brightness be adjusted?
Yes, with the remote or controller option, you can adjust the intensity depending on the atmosphere you want.
Use What does the remote control do?
It lets you turn the artwork on or off, adjust brightness and activate selected light effects.
LED What exactly is ambient LED?
It is a light halo around the artwork. It reflects on the wall to create a more immersive, premium and spectacular effect.
Setup Is the artwork easy to install?
Yes, it is designed for simple and quick installation, with no complicated setup.
Setup Is the artwork delivered ready to use?
Yes, it is prepared so you can use it quickly after delivery, depending on the options selected.
Use Who is this type of artwork for?
For anyone who wants more than simple wall decor: living room, bedroom, office, setup, gift or any space needing strong visual impact.